Originating in the mid-1800s, “bedside manner” described how a doctor interacted with their patient, usually when delivering bad news. Today, it is used in a general sense with how a professional interacts with patients (or clients). appraisers often find themselves in the position of delivering bad news to clients. AGS CGA Instructors Joel Hassler, ICGA, and Laura Stanley, CGA, have advice on how to use and choose the right words.